FAQ

FAQ

• Q

  Can't find the watch in the APP?
  A

  1. Turn on the location permission and location information of the mobile phone, that is, the GPS switch
  2. Check whether the watch is connected by other mobile phones. You can check whether the Bluetooth symbol of the watch/band shows that it is connected. If the watch is connected by other mobile phones, the APP will not be able to search
  3. Turn off the bluetooth of the mobile phone and then turn it on again, then turn off the APP, and then restart it
  

  
  
• Q

  Can't connect the watch or scan the code to connect?
  A

  
  Solution 1: Some mobile phones need to turn on the GPS to search for the device, and then try again after turning on the GPS
  Solution 2: Turn off the Bluetooth of the mobile phone and then turn it on again, then turn off the APP, and then restart it
  Solution 3: Restart the phone, and then reopen the APP connection
  Solution 4: The device is already connected, please unbind and try again